Privacy Policy

Overview

This Privacy Policy describes how Concord Intelligence, Inc., a Delaware corporation doing business as Concord ("Concord," "we," "us"), handles personal information when you visit our marketing pages, sign up, or use our product. We design the product to support adoption and enablement, not employee surveillance. If you use Concord through an organization, that organization's settings and agreements may also apply.

Information we collect

We may collect:

• Account and profile data: such as name, email, and profile details you provide.
• Workspace and usage data: such as workspace configuration, workflow activity, and product interactions needed to operate features you use.
• Content you submit: for example workflow materials, messages, or files you upload where the product allows it.
• Technical data: such as device or browser information, IP address, and logs used for security, reliability, and debugging.

How we use information

We use personal information to:

• Provide, maintain, and improve the Services;
• Authenticate users and secure accounts;
• Communicate about the Services, support, and important updates;
• Comply with law and enforce our terms; and
• Analyze aggregated or de-identified usage to improve the product.

We do not sell your personal information. We do not use your content to train third-party generalized AI models unless we offer a clearly disclosed product feature and you opt in where required.

Sharing

We share personal information with service providers who process it on our instructions (for example hosting, email delivery, and security). We may disclose information if required by law, to protect rights and safety, or in connection with a merger or acquisition with appropriate safeguards. Organizations that pay for Concord may access workspace data according to their role and product settings.

Retention

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may depend on your workspace settings and applicable law.

Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and workspace access controls.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. To exercise rights, contact us at the email below. You may also have the right to lodge a complaint with a supervisory authority.

Children

The Services are not directed to children under 16, and we do not knowingly collect personal information from them.

International transfers

If you access the Services from outside the country where we operate, your information may be processed in countries that may have different data protection laws. We use appropriate safeguards where required.

Changes

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. For material changes, we will provide additional notice when appropriate.

Contact

Questions about this policy: hello@cncrd.ai. For general inquiries, visit our Contact page. Our Terms of Service apply to use of the product.